All transit systems have a responsibility to understand and provide transportation services consistent with the Americans with Disabilities Act (ADA). All employees are to be “trained to a proficiency” to ensure vehicles and equipment are operated safely, that they provide appropriate assistance, treat individuals in a respectful and courteous manner and ensure that individuals with disabilities can use the agencies services. This workshop will look at changes, challenges, and reasonable modifications necessary to ensure the civil rights of individuals with disabilities are honored and appropriate policies and procedures are in place consistent with the ADA.