Name
Studying Teams Through Mediated Team Communication
Number
110
Authors

Iftekhar Ahmed, University of North Texas
Marshall Scott Poole, University of Illinois at Urbana Champaign

Date
Wednesday, July 31, 2024
Time
3:30 PM - 4:30 PM (EDT)
Presentation Category
Research Methods for Team Science
Presentation Topic(s)
Coordination, Virtual Task Teams, Team Science Methodology, Distributed Work Teams, Communication
Description

Reliance on electronic systems for communication and task coordination became a norm for the majority of task teams. Coordination allows a work team to manage dependencies among tasks and team members to integrate their contribution to achieve team goal. It involves a set of team practices including setting up deadlines, plans, schedules, and programs to manage and predict work flow. Coordination via communication includes formal and informal interaction, information exchange, feedback loops, and coordination among team members. In environments similar to software development, coordination via planning refers to programming, impersonal coordination, or administrative coordination. A communication and coordination plan turns co-ordination mechanisms into an explicit feature of the project structure. Teams that rely on electronic means of communication and coordination produce huge amount of electronically traceable data that are often ignored in traditional team science research. However, coordination in distributed work teams involves strategies to integrate actions, behaviors, knowledge, and information sharing to attain goals and increase team effectiveness. Traceable communication and coordination data, therefore, could capture multiple team processes in a way that is beyond traditional approaches. There are several common information spaces in software development teams that is uncommon in other work environments, but together they create an information sharing environment. These include ticketing systems, bug tracking systems, Wiki, and inside code annotations. This study attempted to unfold the process of task coordination and communication by software development team by looking into a novel information repository. This study explored US Virtual Astronomical Observatories (VAO) website to mine data related to Iris software development. We argue that this environment adds additional information to scholars to study organizational and team processes that is not available through traditional data collection methods. However, it can demonstrate a way not only to study other organizational teams but also provide ways to transform teams to be more effective by adopting these environments.