1. Why did I not receive the member rate when I tried to register?

• It’s possible we haven’t yet received your membership dues. If you sent your dues but your registration rate isn’t reflecting this, check with the WVSPS office at wvsps@wvsps.org. If you have not yet sent your dues, you can renew your membership here.
• You may also be registering with a different email address than what we have on file. The system will not recognize you as an active member. Be sure to use the *same* email address for your registration that you have registered with your WVSPS membership.

2. I'm a member of an out of state society. How do I receive the WVSPS member rate?

• If you are a member of another state society, you can receive the WVSPS member rate by providing some proof of your current membership to our Admin office. Examples include a copy of your membership card or a receipt of payment for dues. Contact our offices to provide this information at wvsps@wvsps.org.

3. What is the cancellation policy?

• Your registration fee, less a $100 US administrative fee, will be refunded when the WVSPS Admin Office receives written notification before September 1, 2022. No refunds will be made after September 15, 2022.

4. Where can I get the handouts?

• All of the handouts will be made available to you for free as PDFs and will be emailed to you one week before the symposium. They will also be posted to the symposium website. 

5. What seminars did I sign up for?

• Your schedule is listed in the confirmation email you received after registering online. 

6. I can only attend half of the day – Do I still need to pay the entire fee?

• Yes, you must pay the full price even if you only intend to stay part of the day. We do not currently offer half-day rates.

7. Do you share my email address?

• No, we do not give out contact information without your express permission.

8. How can I request an invoice/receipt/refund?

• You can request an invoice completing your registration and clicking the "invoice" button on the final page. You can also request one directly from the WVSPS Admin office by emailing wvsps@wvsps.org.

9. What will be the format of the symposium?

• The symposium is a fully face-to-face event with no virtual components.