Funding distributed to the City of Morgantown from the American Rescue Plan Act (ARPA) was partially dedicated to provide “digital access to public services,” which initiated a search in early 2022 for technology to accomplish this goal. With the City’s GIS Implementation Plan calling for a geospatial asset management platform to be acquired, Cityworks AMS and PLL was selected as it brought both asset and permitting management in one platform. KCI Technologies helped work through many paper-based manual processes to build this streamlined and easy geospatially-enabled system for responding to requests, issuing work orders, processing digital permitting and licensing applications, along with providing citizens improved access and capabilities to submit information digitally. This presentation covers the story of the City’s journey in its digital transformation by illustrating the process of information gathering, configuration, stakeholder feedback, testing, training, and going live.