Question: What is the room rate?
Answer: The room rate is $169 per room per night during the 2020 GRIPE Meeting.
 
Question: Why am I not getting the correct rate when registering?
Answer: Your membership may be listed under a different email address than the one you are trying to use to register. Check and make sure that you are using the same email address for both. If you're still not receiving the member rate and you're sure your membership dues have been paid, please email us at support@gripeadmin.org for assistance.
 
Question: Are meals included with my registration fee?
Answer: Yes, all meals are included with your registration fee except the conference dinner on Saturday evening.
 
Question: Why do I have to pre-register for sessions?
Answer: We ask that you pre-register for sessions to allow presenters to have an accurate headcount for their sessions. Many presenters tailor their sessions for the amount of registered attendees. It also ensures that they will have sufficient materials. 
 
Question: Can I switch sessions after I’ve registered?
Answer: Yes, you can switch sessions after you have registered. To modify your registration, please visit the GRIPE Meeting website and click the, "Already Registered?" button at the bottom of the page to log back into the conference website. You will need to enter your email address and password you set up during registration to modify your reigstration. If you do not remember your registration password, please email support@gripeadmin.org to have it reset.
 
Question: I can only attend part of the conference – do I still have to pay for the whole conference?
Answer: Yes, you must pay the full registration fee even if you only intend to stay for a portion of the conference.
 
Question: Can my guest attend sessions?
Answer:  No. The guest fee only covers the cost of meals and attendance at the plenary sessions. If your guest wishes to attend other sessions, they must pay the full registration rate.
 
Question: What’s the cancellation policy?
Answer: Your registration fee, less a $100 US administrative fee, will be refunded when the GRIPE Office receives written notification before December 1, 2019. Substitutions can be made. No refunds will be made after January 1, 2020.
 
Question:  Will a laptop be provided?
Answer: Laptop computers will not be provided for workshop presenters.
 
Question: Do we need to bring our own Mac Book converter?
Answer: Yes, please bring any converters for your laptop you may have. Our projectors work with VGA and HDMI cables.
 
Question: What’s the WIFI password?
Answer: The WiFi password will be available on site.
 
Question: How do I register as a student?
Answer: If you are a student registering for the GRIPE Meeting and would like the discounted student rate, please email a letter from your dean or department chair on university letterhead stating that you are a student to support@gripeadmin.org.
 
Question: How do I obtain my receipt?
Answer: To obtain an emailed receipt for your conference registration please contact support@gripeadmin.org.
Substitution Policy:
Substitution of registrations is permitted prior to the conference and onsite. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution as well as updating any contact information. 

Location:
Menger Hotel
204 Alamo Plaza
San Antonio, TX
USA
Phone: +1 (210) 223-4361

Time Zone:
Central Time Zone 

Currency:
U.S. Dollar. Major Credit Cards accepted in most establishments. Tipping is customary at 15-20% 

Electricity:
Voltage is 110-220 volts, 60Hz.

Languages Spoken:
English

Passport Information: 
Passports are not necessary for US citizens. Foreign nationals should have valid passports and required visas.