• Question: Why am I not getting the correct rate when registering?
    • Answer: Your membership may be listed under a different email address than the one you are trying to use to register. Check and make sure that you are using the same email address for both.  Please note that newly-registered members will not reflect the members-only pricing for up to 3 business days after their registration with IAMSE. You may also choose to join IAMSE during your event registration for only $25.00. 
       
  • Question: Why do I have to pre-register for sessions?
    • Answer: We ask that you pre-register for sessions to allow presenters to have an accurate headcount for their sessions. Many presenters tailor their sessions for the amount of registered attendees. It also ensures that they will have sufficient materials. 
       
  • Question: Can I switch sessions after I’ve registered?
    • Answer: Yes, you can switch sessions after you have registered. To modify your registration, please click the "Change Existing Registration" button at the bottom of any conference website page to log in. You will need to enter your email address and password you set up during registration to modify your registration. If you do not remember your registration password, please Reset your password here.
       
  • Question: I can only attend part of the conference – do I still have to pay for the whole conference?
    • Answer: Yes, you must pay the full registration fee even if you can only attend part of the day.
       
  • Question: What’s the cancellation policy?
    • Answer: Your registration fee, less a $100 US administrative fee, will be refunded when the IAMSE Office receives written notification before April 15, 2021. Substitutions can be made. No refunds will be made after May 1, 2021.
       
  • Question: How do I obtain my receipt?
    • Answer: Once you've completed your registration, you can click the "Invoice" button on the final page. If you completed your registration previously, you can click "Modify Registration" at the bottom of this page and click the "Invoice" button on the final page. You can also request one directly from the IAMSE office by emailing support@iamse.org.
       
  • Question: How do I register as a student?
    • Answer: If you are a student registering for the IAMSE Meeting and would like the discounted student rate, please email a letter from your dean or department chair on university letterhead stating that you are a student to support@iamse.org.
       
  • Question: Do I need to download anything to access my sessions?
    • Answer: All sessions during the virtual conference will be run via Zoom. If you don't already have the zoom application downloaded, you can get it here. We recommend doing this in advance of the sessions.
       
  • Question: How do I join my sessions?
    • Answer: You'll need to access the Event Hub to join your sessions each day. Once you're logged in to the Event Hub, you can click the buttons on the schedule to join each session you signed up for.
       
  • Question: Will I be on video?
    • Answer: You will not have the ability to turn your camera on or unmute yourself during the main sessions. The annual business meeting will have the ability for you to turn your camera on, however. That being said, we'll be taking all questions and conversation from the chat box. Leaving your video off may help not only your connection, but make the session run more smoothly for everyone.
       
  • Question: My friend / colleague / boss wants to join. Can I share my link?
    • Answer: While we'd love to have them, they will need to register for the event in order to access the session, even if you share the link directly. The virtual conference is open to anyone, so feel free to have them register here
       
  • Question: There's a session I wanted to attend that's not on my agenda. How do I access it?
    • Answer: Your agenda only shows sessions you're registered for, so if something's missing you may not have selected it when you registered. You can add it by modifying your registration here. If it still doesn't appear reach out to us via email at support@iamse.org.
       
  • Question: Will the sessions be recorded?
    • Answer: We'll be recording all plenary sessions. The recordings of the sessions will be available online for 60 days after the conclusion of the virtual conference. Unfortunately, due to limitations within Zoom, we're not able to record focus sessions at this time.
       
  • Question: Where can I find out more information about my focus session/poster presentation/oral presentation requirements?
    • Answer: Please email support@iamse.org for information on your presentation requirements.
       
  • Question: What time zone will the sessions be held in?
    • Answer: Eastern Time US (New York).